Ordered the Wrong Mousepad Size? Plan an Exchange

Check your order stage, measure the replacement size and contact the store before returning a mousepad that does not fit your desk.

Check whether the order has been dispatched

If you notice the size mistake before dispatch, contact the store promptly with your order number, the size ordered and the size you want. Changes depend on whether preparation, production or dispatch has begun. Sending a request does not itself confirm that an order has changed. Avoid placing a second order simply to correct the first unless that is the resolution you agree with support.

Measure the space that caused the problem

For an item already received, identify whether the issue is width, length, raised height or space next to your keyboard. Measure the usable area with your normal equipment in position. A different size changes more than the artwork scale. Use the size guide to compare the full dimensions instead of choosing the next size by its name alone.

Make the replacement request specific

State the product, current size, preferred replacement and whether you want an exchange or return. Include your order number and billing email in your private support message. For custom artwork, explain whether the design will also need a new layout. A layout approved for one size should be reviewed again when the size changes. Use the contact page to reach the store.

Understand which shipping costs apply

The published store policy allows return or exchange requests within 30 days after delivery for standard and custom mousepads, without a restocking or handling fee. Customer-caused requests, including choosing the wrong size, require the customer to pay the associated shipping costs. A quality issue or an incorrect item supplied by the store is handled differently after review. Read the current returns policy before sending anything.

Wait for the agreed return instructions

Do not send the item to the company contact address or the dispatch address on the parcel without instructions. Support confirms the correct destination and agreed shipping method. Keep the tracking reference if a return is required. Exchange availability and applicable charges are confirmed by email; a requested replacement is not reserved merely because you have described it in a message.

Review the replacement before confirming

Check the new dimensions, product option and any artwork revision together. Ask for clarification if the proposed resolution differs from what you requested. While waiting, follow the care guide: keep the item clean and dry, avoid folding or compressing the raised area, and retain the relevant packaging and order details. This checklist explains the process; the store policy and the agreed resolution govern your particular request.