Email our store
Email is our support channel. Give us a little context so we can help with the right product or order.
Choosing a size?Compare dimensions, weights and prices before you contact us.Explore the guide →Working on custom art?Find upload requirements, print-resolution tips and placement guidance.Explore the guide →
Store operator & contact details
Cenovate Inc1500 N Grant St Ste R
Denver, CO 80203
United States
+1 (303) 210-5303
info@3dmousepad.com
This is our company contact address. Request return shipping instructions before sending a product; the return destination may differ from this address.
What to include
- Product questions: the product link, selected size and your question.
- Custom artwork: your selected style and image dimensions, plus a screenshot of the issue if helpful. Use the private studio for production artwork rather than a public link.
- Order support: your order number and the email address used for the order.
- Damage or an incorrect item: photos of the item, the affected area and packaging. Keep the packaging while we review the issue.
Choose an email topic
Product question · Custom artwork help · Order support · Privacy request
Please do not send passwords, verification codes or full payment-card details. Return shipments need instructions from us first; a customer-service contact address is not automatically a return address.
Still have a question?
Tell us the product, size or artwork issue you need help with.