How can we help?
Send your question here. We reply within 12 hours. For returns, include your order number and contact us before sending anything back.
Email our store
Email is our support channel. Give us a little context so we can help with the right product or order.
Store operator & contact details
Cenovate Inc1500 N Grant St Ste R
Denver, CO 80203
United States
+1 (303) 210-5303
info@3dmousepad.com
This is our company contact address. Request return shipping instructions before sending a product; the return destination may differ from this address.
What to include
- Product questions: the product link, selected size and your question.
- Custom artwork: your selected style and image dimensions, plus a screenshot of the issue if helpful. Use the private studio for production artwork rather than a public link.
- Order support: your order number and the email address used for the order.
- Damage or an incorrect item: photos of the item, the affected area and packaging. Keep the packaging while we review the issue.
Choose an email topic
Product question · Custom artwork help · Order support · Privacy request
Please do not send passwords, verification codes or full payment-card details. Return shipments need instructions from us first; a customer-service contact address is not automatically a return address.
Need help? Our customer service team replies within 12 hours.
Still have a question?
Tell us the product, size or artwork issue you need help with.