Shipping & Delivery
At 3dmousepad.com, we are committed to providing you with a seamless and efficient shopping experience. Please review our shipping and delivery policies outlined below:
Free Standard Shipping
- Availability: We offer free standard shipping on all orders, regardless of order value or destination.
- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or for custom orders, processing times may be slightly extended.
- Delivery Time: Once shipped, standard delivery times range between 10-20 business days, depending on your location. Please note that unforeseen circumstances such as customs delays or postal service disruptions may affect delivery times.
Expedited Shipping Options
For customers who require faster delivery, we offer expedited shipping through DHL or FedEx:
- Availability: Expedited shipping is available upon request during the checkout process.
- Cost: Shipping fees for DHL or FedEx are calculated based on the weight and dimensions of your order, as well as the destination. The exact shipping cost will be displayed at checkout before you finalize your purchase.
- Delivery Time: Expedited shipping typically reduces delivery time significantly. Estimated delivery times will be provided at checkout.
Order Tracking
- Tracking Information: Once your order has been shipped, you will receive an email containing tracking details. This allows you to monitor the progress of your shipment in real-time.
- Tracking Updates: Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation email.
International Shipping
- Customs and Duties: International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend contacting your local customs office for detailed information on potential charges.
- Delivery Times: International delivery times may vary due to customs processing and local postal service efficiency. While we strive to ensure timely delivery, we cannot control delays caused by customs or other regulatory authorities.
Additional Information
- Address Accuracy: Please ensure that your shipping address is complete and accurate to avoid delays or misdeliveries. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Undeliverable Packages: In the event that a package is returned to us as undeliverable due to an incorrect address or other reasons, we will contact you to arrange reshipment. Additional shipping fees may apply.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue promptly.
For any further questions or assistance regarding our shipping and delivery policies, please feel free to contact our customer support team. We are here to ensure your shopping experience with 3dmousepad.com is exceptional.