Return Policy
At 3dmousepad.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy below for full details.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be returned within 14 days of receiving your order.
- The item must be unused, in the original packaging, and in the same condition that you received it.
- Custom-made or personalized products (such as mousepads with user-submitted images) are non-returnable and non-refundable, unless the item arrives damaged or defective.
2. How to Request a Return
To initiate a return, please contact our customer support team at [your support email] with the following information:
- Your order number
- Reason for the return
- Photos of the item (if damaged or defective)
Once approved, we will provide you with a return shipping address and instructions.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the product is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
4. Refunds
- Once we receive and inspect your return, we will notify you of the status.
- Approved refunds will be processed to your original payment method within 5-7 business days.
- Please note: original shipping costs (for DHL or FedEx upgrades) are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your support email].
Note: We reserve the right to refuse returns that do not meet the above criteria. For any questions about your order or our return policy, please contact us. We’re happy to assist you.